In this episode of The Disruptive Leader podcast, host Ranya sits down with Kieran Krohn, ex-HubSpot Heavy Hitter and current Head of Growth at ScaleStation.
Kieran shares his journey from top-performing sales champion to systems optimization guru, offering invaluable insights on scaling businesses, leveraging AI, and bridging the gap between sales and service delivery.
Key Topics:
- Kieran’s transition from HubSpot to ScaleStation
- The secrets behind becoming a top sales performer
- The “50% potential gap” in business operations
- Leveraging AI in sales and business processes
- Insights from hosting the Growth Unlocked podcast
- Common mistakes in HubSpot implementation
- The future of CRM systems and potential disruptions
Notable Quotes:
- “Sales is just human-to-human conversations.” – Kieran Krohn
- “Spend time with your people… sit with them for a day and just observe.” – Kieran Krohn on identifying wasted resources
- “AI is an assistant that doesn’t take sick leave, never complains, works for you 24/7, doesn’t ask for a pay rise.” – Kieran Krohn
Key Takeaways:
- Understand your entire revenue cycle and identify friction points
- Invest in building a solid brand for long-term success
- Focus on delivering value quickly to maintain customer satisfaction and prevent churn
Listener Challenge: Spend time observing your customer-facing teams to identify potential inefficiencies and opportunities for improvement in your business processes.
Resources Mentioned:
- HubSpot
- ScaleStation
- Fireflies (call recording software)
- Growth Unlocked podcast
Connect with Kieran on LinkedIn
We hope you enjoyed this episode of The Disruptive Leader podcast.
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